Resetting your password will not remove your devices from your account. If you want to do this, please go to Devices.

You should regularly check which devices you have registered to your account to ensure that they are yours.

If you have forgotten your password, please use the form below to recover your account.

We will then send a confirmation code to the email account you gave us when you registered.

You will need to be able to access your email account to recover your password, if you cannot access the internet at the moment, please contact our customer service team.

Need help?

Call us on 0333 308 00300333 308 0030 or email

Customer Support is available 24 hours a day.